Installation Instructions

Quit InDesign using InDesign CC > Quit InDesign, don't just close the window.

Mac

The pkg installer is a standard Mac installer. Run the installer and follow the instructions. It will uninstall the previous version and replace it with the new version.


If the installer shows that the installation failed, check your desktop for a file called <Connector Name>_installerlog.txt. For example, SiliconConnectorForBoxCC_installerlog.txt. This file can help us troubleshoot what went wrong during the installation. Contact the support contact for your version of Connector and include the installer log file.

Windows

If you have installed a previous version of the Connector, uninstall it using the Programs and Features section of the Windows Control Panel. After you've uninstalled the old version, start the installer program (.exe file) and follow the on-screen instructions.

After Installing

After any new Connector installation, you should reset your InDesign preferences. To do this, hold down Control-Command-Option-Shift (on the Mac OS) or Ctrl-Alt-Shift (in Windows) as you start InDesign. If you got the keys held down in time, you will see an alert asking if you want to clear InDesign’s preferences. You do, so click the Yes button.


Opening Connector in InDesign CC

You can open Silicon Connector by choosing Window > Extensions and selecting the Silicon Connector you have installed.

It should automatically open the authentication window if authentication is required. if not, you should find an option to do so in the Connector extension panel flyout menu.


Removing Silicon Connector

Silicon Connector installers should remove any previous versions for you, so these steps are not needed if you're preforming an install.

If you are having troubles installing Connector, if Connector is not displaying or launching properly or if you simply need to remove it from your system completely, you may need to manually remove Connector files before installing again.

If you are removing Silicon Connector permanently, remember to deactivate your license prior to uninstalling.

Mac OS

Remove the Connector extension folder in /Library/Application Support/Adobe/CEP/extensions/

Note: This is in the System Library folder, not the user Library folder.

Remove the Connector plug-in folder in /Applications/Adobe InDesign CC 2018/Plug-Ins/, for example /Applications/Adobe InDesign CC 2018/Plug-Ins/SiliconConnectorBox

Only one version of the plug-ins for Silicon Connector can be present in the /Applications/Adobe InDesign CC 2018/Plug-Ins folder at a time. If you have previously installed another version of Silicon Connector, you must remove the corresponding folders to prevent these plug-ins from conflicting with the plug-ins you're installing.

There are some preference files that can be removed as well. You can delete /Users/username/Library/Preferences/SiliconConnector but be aware, this will remove preferences for any Silicon Connector you have installed, including licensing information.

Silicon Connector will use a folder in your Documents folder for local caching of thumbnails and some other files. You can delete it as well. For example, Silicon Connector for Box will create a folder called box_connector_files

Windows

The installer is a standard Windows installation program, so it creates an uninstaller. So, instead of removing the files manually, you can use the Windows Control Panel. Go toControl Panel > Programs and Features > Uninstall a Program and uninstall Connector.

Note: Even on a 64-bit Windows system, CC extensions typically go in the Program Files (x86) directory. This is because CEP, the Adobe framework for creating CC extensions, relies on a 32-bit version of the Chromium Embedded Framework (CEF).