The pkg installer is a standard Mac installer. Run the installer and follow the instructions. It will uninstall the previous version and replace it with the new version.
If the installer shows that the installation failed, check your desktop for a file called <Connector Name>_installerlog.txt. For example, SiliconConnectorForBoxCC_installerlog.txt. This file can help us troubleshoot what went wrong during the installation. Contact the support contact for your version of Connector and include the installer log file.
After InstallingAfter any new Connector installation, you should reset your InDesign preferences. To do this, hold down Control-Command-Option-Shift (on the Mac OS) or Ctrl-Alt-Shift (in Windows) as you start InDesign. If you got the keys held down in time, you will see an alert asking if you want to clear InDesign’s preferences. You do, so click the Yes button.
Opening Connector in InDesign CC
Note: This is in the System Library folder, not the user Library folder.
Remove the Connector plug-in folder in
/Applications/Adobe InDesign CC 2018/Plug-Ins/, for example
/Applications/Adobe InDesign CC 2018/Plug-Ins/SiliconConnectorBox
Only one version of the plug-ins for Silicon Connector can be present in the
/Applications/Adobe InDesign CC 2018/Plug-Ins folder at a time. If you have previously installed another version of Silicon Connector, you must remove the corresponding folders to prevent these plug-ins from conflicting with the plug-ins you're installing.
There are some preference files that can be removed as well. You can delete
/Users/username/Library/Preferences/SiliconConnector but be aware, this will remove preferences for any Silicon Connector you have installed, including licensing information.
Silicon Connector will use a folder in your Documents folder for local caching of thumbnails and some other files. You can delete it as well. For example, Silicon Connector for Box will create a folder called
The installer is a standard Windows installation program, so it creates an uninstaller. So, instead of removing the files manually, you can use the Windows Control Panel. Go toControl Panel > Programs and Features > Uninstall a Program and uninstall Connector.
Note: Even on a 64-bit Windows system, CC extensions typically go in the Program Files (x86) directory. This is because CEP, the Adobe framework for creating CC extensions, relies on a 32-bit version of the Chromium Embedded Framework (CEF).