Configuration error when starting a CC or CS application 

When you launch a Creative Cloud (CC) or Creative Suite (CS) application, you get a configuration error 15 or 16 that asks you to uninstall or reinstall the product. This error means that permissions to application folders are set incorrectly.

Configuration error

Solution: Restore permissions to licensing folders 

Follow the instructions for your operating system to set permissions to the Adobe PCD and SLStore folders.

Mac OS 

Set permissions for both the SLStore and the Adobe PCD folders.

1. Set permissions for the SLStore folder.

2. Set permissions for the Adobe PCD folder.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates:

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

Windows 10 

To resolve the error in Windows 10, perform all steps below.

1. Set folder and search options.

2. Set permissions.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates:

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

Windows 8 

To resolve the error in Windows 8, perform all three steps below.

1. Set folder and search options.

2. Modify the SLStore folder.

3. Set permissions.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates:

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

Windows Vista/7 

To resolve the error in Windows Vista/7, perform all three steps below.

1. Set folder and search options.

2. Modify the SLStore folder.

3. Set permissions.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates:

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

Windows XP Professional 

To resolve the error in Windows XP Pro, perform all three steps below.

1. Set folder and search options.

2. Modify the SLStore folder.

3. Set permissions.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates:

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html


Windows XP Home 

To resolve the error in Windows XP Home, perform all four steps below.

1. Start Windows in Safe Mode.

2. Set folder and search options.

3. Modify the SLStore folder.

4. Set permissions.


For further information on handling this issue, please go directly to the Adobe Help Article this solution originates: