If you've found an issue, one of the things that will help us diagnose the problem is to provide us with a log file. These screenshots are from the Libris CC Connector but most Connectors have a similar method.
- From the extension flyout menu, select Preferences.
- Check the box next to "Write to log file".
- Perform the minimum actions that produce the problem.
- Get the log file from your Documents folder. On Mac, it is at ~/Documents/Libris_connector_files/Libris_log.txt. Other Connector versions will have a similar location.
You can just delete that log file if you want to create one that includes only the log from some specific steps. Connector will create one if logging is enabled and there isn't a file already there. For example, if you have had logging turned on but you need to provide a log of an authentication step, delete the file if it exists, then perform the authentication steps. Email the log file before doing anything else so the log file contains only a log of those specific steps.
Once the plug-ins are installed, you will want to enable logging for the state, information and download HTTP request. Here are the instructions to enable the HTTP logging:
To enable logging, add the following files to the InDesign CC 2019 application’s root folder:
It doesn’t matter what type the files are, since we are only looking for their existence so creating a text file without anything in it and without the txt extension is fine. However, please make sure the files don’t have an extension.
When InDesign runs, and the user attempts to place a link or opens a file with links, the following two files will be saved to the user’s Documents folder:
The log files are never cleared, and will be appended to for subsequent runs of InDesign. If you want to start fresh, just delete the log files. When you no longer require logging, be sure to delete or rename the files that enable logging in the InDesign application’s folder.
After you have completed testing with logging enabled, please send me the log files. You might want to start with new documents, and minimize the number of links used. This will make analyzing the log files much easier.
that is from an email so we can change the wording a little to make it generic