If you've found an issue, one of the things that will help us diagnose the problem is to provide us with a log file. These screenshots are from the Libris CC Connector but most Connectors have a similar method.
- From the extension flyout menu, select Preferences.
- Check the box next to "Write to log file".
- Perform the minimum actions that produce the problem.
- Get the log file from your Documents folder. On Mac, it is at ~/Documents/Libris_connector_files/Libris_log.txt. Other Connector versions will have a similar location.
You can just delete that log file if you want to create one that includes only the log from some specific steps. Connector will create one if logging is enabled and there isn't a file already there. For example, if you have had logging turned on but you need to provide a log of an authentication step, delete the file if it exists, then perform the authentication steps. Email the log file before doing anything else so the log file contains only a log of those specific steps.